February 2014
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TD Magazine

College in the Call Center

Saturday, February 8, 2014

An innovative "competency-based" degree program partners with large employers to close the skills gap and help frontline workers attain college degrees.

It had been nearly 25 years since Michelle, a sales account representative at Anthem Blue Cross and Blue Shield in New Hampshire, had put her dream of a college degree "in the deep freeze," as she now puts it. She was still a teenager when her first husband told her bluntly that she wasn't cut out for college. Soon after

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