2020 Best Practices
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2020 Best Practices
TD Magazine

Compassion, Confidence, and Customer Service Training

Recognize and nurture soft skill development to build a better customer service rep.

Providing great customer service has always been important to business success. During the past decade, however, the rise of new technologies, rapid information sharing, and shifts in marketing mindsets have ushered in an unprecedented level of customer choice and control, regardless of industry.


Companies that can provide consistent and highly personalized customer experiences are poised to have the competiti

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