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June 2012
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TD Magazine

Constructing a Business Case for Training: Cause, Coincidence, or Correlation?

Workplace learning and performance professionals are ever seeking to prove training's business value. Read on for a pragmatic approach to this endeavor.

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Fundamentals
In a previous role, when I updated my vice president on training projects, she often answered professionally, yet curtly: "John, so what?" I took her matter-of-fact response as a career-critical reminder that executives do not care about training activity (such as number of class participants or course satisfaction scores). Report

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