Similar to athletes, employees can improve their performance through the encouragement and support of an effective coach.
"What on earth are you doing? That's not how you do it."
That is what I heard myself say to my 12-year-old son who was in the process of addressing an envelope to his grandparents, in pencil, and with their address scrunched up in the top left corner of the envelope. My internal voice was along the lines of "For goodness sake, don't you know anything?&q