September 2012
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TD Magazine

Culture as a Competitive Advantage

Friday, September 7, 2012

In its quest to become the most recommended company in the markets it serves, TELUS puts its focus on customer experience and employee engagement.

Umuntu Ngumuntu Ngamantu.

(I am a person through other people. My humanity is tied to yours.)

Ubuntu, Zulu proverb

In the spring of 2008, I received a call from an executive recruiter. "Dan, might you be interested in meeting the executive vice president of human resources at TELUS?" said the voice on the other end of my mobile phone. "

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