Your training skills can help you examine and effect change.
The clash between training and work culture can come as an unpleasant surprise. Perhaps you remember being in the middle of a webinar Q&A when a hard-won group discussion was gaining momentum—or during a live training course, when insightful comments confirmed the value of your hands-on exercise. Then it happened. Tension suddenly took over when one participant summoned the courage to admit that, although you were presenting