June 2023
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TD Magazine

Customer Satisfaction

Thursday, June 1, 2023

Use service design to determine what excellent service means within your L&D context.

As a learning experience (LX) designer, I have cultivated my craft through deep exploration and application of instructional design, human factors, user experience, architecture, and information design. All design practices are about making choices. Those choices in the LX design space guide the creation of learner-focused, measurable, and memorable learning solutions.


I am always looking for new methods an

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