Delivery Makes the Difference

An organization-wide positive feedback culture begins with an understanding that delivery matters.

Let’s take a look at two feedback communications. First:

“Scarlett, there you go again! You sent an awful email to Sy Kottick of REFCO and, thank goodness, I proofread it. It had two grammatical errors, and you rambled on and on about the cost benefits. How many times do I have to tell you to be concise! And don’t make careless grammatical errors. That’s annoying and embarrass