September 2015
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TD Magazine

Derive Hard Numbers From Soft Skills

It is possible to measure the impact and ROI of soft skill programs.

Recently, a large gold-mining company based in North America with mines in three continents faced a challenge. Survey data taken from all employees indicated the first level of management needed leadership skills. The chief operating officer agreed and approved a project that involved 14 days of leadership development, coupled with 360-degree feedback processes, and a team of individuals to make this successful. In all, almost


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