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May 2020
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TD Magazine

Differentiating Customer Education From Talent Development

Before making the leap, know the key differences between teaching customers and teaching employees.

As the field of customer education emerges alongside fast-moving SaaS businesses and technology companies, talent development professionals find themselves exploring careers in the field. How different is customer education from the average TD role? Many experienced TD professionals would argue that there's no difference aside from the intended audience. In our experience building and leading

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