August 2012
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TD Magazine

EMBED: A Recipe for Transformational Learning

Wednesday, August 8, 2012

For one hospital cafeteria, the main ingredients for effective training included being real, being respectful, and building relationships.

At one food services department within a large hospital system, two learning and change facilitators strove to design a training program to help increase patient satisfaction.

The opportunity

While it is common for large organizations to deliver training within a classroom setting, the facilitators decided that such formal training would not be effective for

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