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1.800.628.2783
August 2010
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TD Magazine

Embedding Quality Systems Into the Training Cycle

There are numerous quality standards and instruments available to measure training quality, including ISO 9000, ANSI/ASQC Z1.11, ISO 10015, or some form of the Total Quality Management system.

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The implementation of quality systems is bureaucratic in nature, time consuming, and involves a large amount of paperwork and considerable cost. Also, there are difficulties with understanding the language and terms of the standards. According to Rob Foshay, standardized training makes sense where perfo

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