There are numerous quality standards and instruments available to measure training quality, including ISO 9000, ANSI/ASQC Z1.11, ISO 10015, or some form of the Total Quality Management system.
Embedding Quality Systems Into the Training Cycle
AdvertisementThe implementation of quality systems is bureaucratic in nature, time consuming, and involves a large amount of paperwork and considerable cost. Also, there are difficulties with understanding the language and terms of the standards. According to Rob Foshay, standardized training makes sense where perfo