2020 Best Practices
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2020 Best Practices
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TD Magazine

Energized for Learning

Monday, July 20, 2020

Krystal: 2020 BEST Award Winner, #5
2-Time Winner

You may not be just like Lavinia Little, but chances are you work with her. That's the idea behind Create Your Own Learning Persona at Krystal Company, the Georgia-based fast-food restaurant chain that employs 6,000 in more than 300 locations across the US.


Lavinia Little is a fictional—yet familiar—character who shows up in the company's new shift leader curriculum, appearing in course materials and interacting live with train

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