November 2009
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TD Magazine

Engage, Empower, Build Loyalty

Monday, November 23, 2009

If there is one thing that this tough economy has taught us, it's the importance of paying attention to employees and customers. The only way to truly drive business results and customer satisfaction is through engaged employees. Just ask Lowe's.

"True business success doesn't stop with customer satisfaction," says Cedric Coco, Lowe's vice president of learning and organizational effectiveness. "We also must understand today's workforce dynamics and figure out


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