How you handle email can make a dent in your credibility and productivity.
People tackle their email overload in different ways. Take Shelley, for example. She responded to my Facebook post about the goal of a "zero" inbox: "Right now I have more than 3,500 emails in my box. After a while, I just delete them all and start over." She was one of several who reported an astronomical volume and admitted to dumping them all without reading.
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She's not the lone ranger in being o