How you handle email can make a dent in your credibility and productivity.
People tackle their email overload in different ways. Take Shelley, for example. She responded to my Facebook post about the goal of a "zero" inbox: "Right now I have more than 3,500 emails in my box. After a while, I just delete them all and start over." She was one of several who reported an astronomical volume and admitted to dumping them all without reading.
She's not the lone ranger in being o