January 2023
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TD Magazine

Essential Workers Lack Essential Training

Friday, December 30, 2022

Deskless workers and their managers don't have the resources and technology to reduce stress and work well.

In recent years, talent development and business leaders have increasingly taken note of the employee experience—but not for all workers. They have often ignored frontline workers' needs, including training supervisors and offering them technology to help frontline employees to be their most productive, engaged selves. Forrester's 2022 report, A Human-Centered Frontline


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