Financial Industry Needs to Skill Staff to Navigate Challenges

With bank fraud on the rise, training can equip employees to be a first line of defense.

The finance industry has faced unique challenges in the throes of the COVID-19 pandemic. Institutions have had to manage keeping bank branches open for in-person transactions, support customers with processing Paycheck Protection Program loans, and navigate a new regulatory landscape. Doing so required skilling employees, and that's what the Association for Talent Development's 2022 State of Finance