A restaurant chain in China was preparing to open 600 stores. Its first step? Build a training academy for new hires.
The following story was told by Sharon Hu, director of talent development at Yum! China.
Yum! Restaurants China, a division of Yum! Brands
In 2011, the China division of Yum! Brands was faced with a daunting challenge: Recruit and train enough restaurant general managers (RGMs) to support 6,000 stores, which were opening at a rate of more than 600 annually.