Conflict always will be present around a great leader. Unchecked, the emotions surrounding conflict can keep you from coming up with good solutions for those parties involved. If handled effectively, conflict can help spur a team on to high performance. Consider the following pointers when managing conflict:
- Stick to the facts. Focus on the facts of the situation; be wary of acting on assumptions or behavioral observations that are open to interpretation.
- Use “I” statements. “