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March 2012
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TD Magazine

Four Tips for Managing Conflict

Intelligence6
Conflict always will be present around a great leader. Unchecked, the emotions surrounding conflict can keep you from coming up with good solutions for those parties involved. If handled effectively, conflict can help spur a team on to high performance. Consider the following pointers when managing conflict:

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  • Stick to the facts. Focus on the facts of the situation; be wary of acting on assumptions or behavioral observations that are open to interpretation.
  • Use “I” statements.

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