November 2009
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TD Magazine

From Employed… To Engaged

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Monday, November 16, 2009

The holistic combination of employee engagement and customer satisfaction has a predictive effect on financial performance.

Regardless of whether you sell home improvement supplies or compete for customers in another industry, the benefits that come from an engaged workforce are a competitive differentiator and should be a critical objective.

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The research is undeniable: Gallup estimates disengaged employees cost the U.S. economy as much as $350 billion a year; the United Kingdom, $64.8 billion

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