August 2010
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TD Magazine

Game On!

The following story was told by Rick Brandt, president of consulting services at the human capital management consultancy TalentQuest.

Client: A large U.S. wholesale distributor.


Problem: One of company's largest state operations was undergoing a transformation to become more market- and customer-focused, while also modernizing its entire supply-chain operation.

Diagnosis: Competitors had moved into the state, so business was becoming much more competitive, and the state operation was beginn

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