July 2015
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TD Magazine

Help Desk Reboot

Wednesday, July 8, 2015

An improved knowledge management framework helped this tech support team increase end user satisfaction.


Knowledge management is the process of gathering, managing, and sharing employees' knowledge throughout the organization. Knowledge sharing throughout the organization enhances existing organizational business processes, introduces more efficient and effective business processes, and removes redundant processes. It is a discipline that promotes a collaborative and integrated approach to

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