And what's the cost? As trust goes down, speed goes down, and cost goes up. Efforts to "spin" or position to restore trust only make the problem worse. Sooner or later, people come to the realization that they can't talk themselves out of problems they've behaved themselves into.
The good news is that the tide is turning on a sea of learning professionals who are intent on instilling genuine trust as their organization's fundamental operating system. And for good reaso