October 2014
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TD Magazine

How Entertraining

Wednesday, October 8, 2014

A credit union teaches its employees complex financial information through humorous stories.

Storytelling can be an effective way to train employees if used correctly. There is a fine line between an informative story and a boring one. Mountain America Credit Union, based in West Jordan, Utah, balances this line expertly with its Learning Through Storytelling training program. The program uses storytelling videos and in-class skits to train new employees on complex banking concepts in a surprisi


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