Learn to manage conflict through understanding and practical application.
Has this ever happened to you? You and a colleague see a work issue totally differently. You know you may only have one opportunity to share your opinion or solution, and when you try to say it, the words come out wrong—so you don't say it all. The result? Problems build up and spiral out of control. Even worse, a conflict can arise. Not only does your relationship with a co-worker suffer, but the impact of that