There are three levels of listening, write Michael Burns, Livia Armstrong, and Kat Koppett in the April 2017 issue of
TD at Work,
" The first of these, Listening 1.0, consists of speaking and waiting to speak; Listening 2.0 entails listening for ammunition—it is a debate mentality. Listening 3.0, on the other hand, entails listening to understand, connect, and create.
The authors explain how using tools and techniques from improv—the theater technique of creating