January 2015
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Information Station

Friday, January 9, 2015

What happens when employees and customers are given a central hub to communicate with one another? As it turns out, a lot.

This story was told by Lori Aberle Gentile, senior director of global learning at McAfee, now part of Intel Security.



McAfee, now part of Intel Security


Intel Security, a security technology company, wanted to enhance internal knowledge sharing and collaboration, with an end goal of improving its online customer support. It had online support forums for it

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