What happens when employees and customers are given a central hub to communicate with one another? As it turns out, a lot.
This story was told by Lori Aberle Gentile, senior director of global learning at McAfee, now part of Intel Security.
McAfee, now part of Intel Security
Intel Security, a security technology company, wanted to enhance internal knowledge sharing and collaboration, with an end goal of improving its online customer support. It had online support forums for it