October 2011
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TD Magazine

Instilling Competencies From Top to Bottom

Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both.

University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered throughout Bexar County, Texas. A chronic challenge for such a sprawling organization is the equitable delivery of learning and skills development, especially for personnel located at the ambulatory sites.


As with many healthcare provi

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