Be deliberate about building your training team to maximize corporate performance.
With almost 11,000 employees, Hendrick Automotive Group is a large privately held automotive dealership group in the United States. When I first moved from the retail side of the business to the corporate training side, we had a total of three trainers delivering only three or four courses. During the past 17 years, I've overseen the growth of our training team. It now includes more than 20 people, not includi