Mister Rogers's memorable lessons and strategies apply just as well to trainers.
I could see the fatigue in their eyes. More than a year of virtual team meetings and endless hours of screen time dulled their gazes. Their mute buttons silenced the sounds of life happening around them: kids in virtual school, barking dogs, the crash of a pan as someone made lunch.
I empathized with them; I know those struggles well. On this day, though, it was my job to train them. And as I looked at the learn