October 2011
Issue Map
TD Magazine

Keeping Learning Well-Oiled

Saturday, October 1, 2011

Jiffy Lube University offers 10 certifications—including training courses on customer service, management, technical procedures, and service standards—to prepare 21,000 employees to serve 22 million customers each year.

Most car owners know to have the oil in their cars changed every three months or 3,000 miles. Last year, Jiffy Lube International (JLI) served 22 million customers who did just that.


Employee training and development plays a critical role in preparing 21,000 workers

You've reached ATD member-only content.

Sign in below or join ATD to continue.