To make L&D training courses effective, test them with users before launching.
Think about an experience with a website that was so frustrating you wanted to punch your screen or a time when the TV remote seemed like it was designed for—or by—Martians. Increasingly, much of the technology in our world just works. We don't have to think about it or expend a lot of effort to understand it.
We expect our smartphone apps to make sense immediately—and most do. In fact, you m