December 2011
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TD Magazine

Leading in the Heat of Conflict

Leaders need to learn during conflict and encourage opposition based on fact and analysis. The ones who do will be successful leaders.

Howard, I think you need to leave.


Starbucks CEO Howard Schultz was working with a small team to plan a shareholders meeting in New York City. Earnings were down. Expansive and expensive changes were under way; it was too soon to show the results of these changes, and there wasn't agreement about some future changes. The stock could free-fall if the message

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