September 2022
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TD Magazine

Learn, Grow, Thrive

Thursday, September 1, 2022

The Johns Hopkins Medicine Leadership Academy equips nonleaders with the necessary skills to become promotion ready.

In 2016, leaders in Johns Hopkins Medicine's Patient Access department (that is to say, the call center) realized they had a problem: They needed to build a pipeline of future leaders and provide resources to current supervisors in the call center. Hiring external staff to fill team lead and supervisor positions could be expensive, which meant developing people from the inside


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