November 2009
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TD Magazine

Learning to Behave for Better Performance

Monday, November 23, 2009

The following story was described by Sylvia Lafair, president of CEO Inc., and author of Don't Bring It to Work.

Client: Large corporate law firm.

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Problem: An associate's job was on the line. Clients complained that he wasn't assertive enough and did not take the lead when providing counsel. His job skills and abilities were in question.

Cause: While the associate's understanding of legal matters was excellent, his communication skills were subpar. His employer sought Lafair'

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