The following story was described by Sylvia Lafair, president of CEO Inc., and author of Don't Bring It to Work.
Client: Large corporate law firm.
Problem: An associate's job was on the line. Clients complained that he wasn't assertive enough and did not take the lead when providing counsel. His job skills and abilities were in question.
Cause: While the associate's understanding of legal matters was excellent, his communication skills were subpar. His employer sought Lafair'