When Randi Nichols joined Fallon Clinic as chief human resources officer in 2004, she identified several opportunities to enhance functions within HR. One of these functions was in the area of training. Training as it existed at the clinic was expensive, ineffective, and lacking in strategic linkage to the business goals of the clinic.
One of Randi's first hires was Gary Segal as senior director of learning and organizational development (L&OD). In the past five years, Gary and his coll
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