June 2016
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TD Magazine

Logic Model Guides Agencies in Evaluating Training Program Effectiveness

Wednesday, June 1, 2016

U.S. federal agencies must answer to Congress to justify training and development efforts. That's why program evaluation is so important.

Being in business means being in the customer service business, and that's nothing new—at least for the private sector. But for government, which is increasingly challenged to take a more customer-centered approach to service delivery, meeting that challenge might mean recognizing the major difference in how the public and private sectors evaluat


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