As I think back over my more than 30 years in training and development, a lot has changed, and a lot of really positive things remain the same. But one thing hasn't budged - how the trainee's manager fits into the picture.
Here's a typical scenario: A manager approaches the learning and development department or an external consultant with a need, an issue, a problem, or a necessary change.
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After the usual discussion about outcomes, the workplace learning professional provides a su
