November 2016
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TD Magazine

Managing Moving Pieces

Six specific behaviors align best with leading in a mega-matrixed healthcare environment.

I was speaking with a young woman who'd recently been treated for cancer. Shaking her head in exasperation, she recounted a series of "unnecessarily painful" experiences. There was the diatribe by the condescending oncologist about the in-network infusion center to which he was "forced" to refer patients. And the day her treatment was delayed because radiology hadn't received onc

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