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April 2010
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TD Magazine

Managing Performance

That development - discovering and analyzing performance gaps, planning for future improvements in human performance, and designing and developing cost-effective solutions to close performance gaps - lies with middle management.

Managers play a crucial role in human performance improvement, but many lack the know-how needed to maximize performance in their employees because as Preston Brown wrote in his article, Having Their Backs: Improving Managers' Skills in Developing Others in this mon

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