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July 2017
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TD Magazine
Managing Technology Solutions to Better Serve Constituents

IT needs to take a more active role.

Successfully implementing IT systems and solutions is difficult for any organization—particularly those in the public sector. Technology management, especially when it comes to implementing systems that meet the needs of citizens and employees alike, often is more of an organizational problem than a technological one. By rethinking how we build constituent services, governments can become more effective, and more efficient, at serving citizens. To do th

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