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1.800.628.2783
1.800.628.2783
May 2011
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TD Magazine

Measure for Measure

A growing disconnect between the metrics most trainers use and those that corporate leaders prefer is driving new interest in making a better case for training's impact. While CEOs may consider measures of course satisfaction or learning transfer appropriate and even necessary within the learning and development function, they don't fly in the executive suite.

Learning consultant Jeanette Harrison recalls working with the learning unit of a large company on their balanced scorecard. Whe

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