September 2019
Issue Map
On the Road to Continuous Improvement
TD Magazine

On the Road to Continuous Improvement

Tuesday, September 3, 2019

Learner feedback was positive. Survey results were good. General Motors turned to design thinking to discover how they could be even better.

The Center of Learning (CoL) is the training organization within General Motors that focuses on supporting dealership and field personnel in achieving their sales and market share targets through training initiatives. CoL takes an evidence-based approach to building learning solutions, employing an overarching needs assessment and measurement strategy that


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