Top
1.800.628.2783
1.800.628.2783
June 2015
Issue Map
TD Magazine
One to Watch: Amanda Marschall

onetowatch

Title: Contact Center Trainer

Company: LEGO Systems

Advertisement

Education: Bachelor's degree in theater performance, SUNY Stony Brook University

Twitter: @Manderzleigh

Advertisement

Marschall designs and delivers training on a wide range of topics for contact center employees, including systems training, call handling, new product training, building customer rapport, and leadership development. She also runs induction training programs for staff who are hired for the toy company's holiday rush.

While her days ar

You've reached ATD member-only content.
Sign in below or join ATD to continue.
Member restrict access message