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June 2015
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TD Magazine

One to Watch: Amanda Marschall

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Title: Contact Center Trainer

Company: LEGO Systems

Education: Bachelor's degree in theater performance, SUNY Stony Brook University

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Twitter: @Manderzleigh

Marschall designs and delivers training on a wide range of topics for contact center employees, including systems training, call handling, new product training, building customer rapport, and leadership development. She also runs induction training programs for staff who are hired for the toy company's holiday rush.

While her days ar

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