Title Director, Field Training Services
Organization G4S Secure Solutions USA
Location Jupiter, Florida
Education Master's degree, management and organizational leadership (American Military University); bachelor's degrees, English and sociology (University of Maryland Eastern Shore)
Favorite Quote "The two most important moments in your life are the moment you are born and the moment you find out why." —Mark Twain
Joshua Rich, a former substitute high school teacher, wasn't expecting an entry-level security job at G4S Secure Solutions USA to open the way to a lead role in L&D. However, his work ethic helped him to rapidly rise through the ranks, receiving almost as many promotions as years he's been on the job. Today, Rich is the director of field training services, a role that combines his passion for teaching and training with his safety and security skills.
What keeps you motivated in your role?
I enjoy the opportunity to constantly interact with the new security officers who are starting their careers with G4S, because I was in a similar situation. I benefited from the tutelage of wonderful trainers, and my desire is that our corporate training team can provide similar inspiration for incoming personnel. It's inspiring to have a platform to return the favor in sharing a vision and perspective of what is possible.
What key changes in L&D practices have you observed in your industry during the past year?
The pandemic has sped up how fast training and development have shifted toward developing digital learning platforms and experiences versus traditional in-person training. As a result, microlearning videos have become even more prominent and useful for learners.
Increased use of technology also has ushered in new ways for L&D practitioners to assess individual learner retention more seamlessly than in years past. Many of the developments and practices previously thought of as futuristic not too long ago are collectively being implemented and have become an integral part of the present state of L&D.
How do you keep up with emerging trends in the L&D industry?
I read a lot of relevant articles about the industry. I've also benefited from participating in various continuing education opportunities where I can learn from and collaborate with industry thought leaders and practitioners.
Can you share some best practices for engaging learners in virtual spaces?
It is imperative to continue emphasizing many of the same best practices from the traditional classroom setting. For example, maintain clear expectations by outlining the agenda, and have class administrators who can monitor the class and the chats in real time for highlighting any questions posed. Keeping the class fun is another valuable best practice. I provide relevant icebreakers and discussion points for the class to take part in, and those seem to resonate well with the audience.