Capture departmental processes and procedures now before knowledge and expertise go out the door.
How many times have you heard someone say, "We should really document this process" or "Why don't we have a job aid for this?" Talent development professionals often overlook the task of identifying and documenting work processes and procedures. We know we should do it. We've been meaning to get to it. Yet somehow, we don't get around to it. We might even get complace