One-third of polled organizations have a formal training office or function responsible for training staff on quality practices. A higher percentage of the largest organizations are able to allocate the necessary resources. For organizations with a formal program, the predominant delivery method is a shared services approach with other training topics.

Organizations were asked: Does your organization have an established, formal training office (site-specific or organization-wide) for training in quality processes? Responses by revenue group and industry type: