Ready for Change

HCSC's learning function went into high gear when federal mandates changed the way health insurers do business.

Since the passage of the Affordable Care Act, the healthcare industry has been preparing for an estimated 30 million Americans who are expected to enter the health insurance marketplace this fall. At Health Care Service Corporation (HCSC), the fourth-largest health insurer in the country with more than 13 million members, the legislation not only has changed the way the company wi