When staff stress spiked and morale and well-being started waning, this department developed a solution to address workers' needs.
Within the first month of the pandemic's arrival, the Department of Clinical Research Informatics (DCRI)—the IT department supporting the National Institutes of Health Clinical Center and the NIH Clinical Research Center—experienced a 20 percent increase in IT trouble tickets. Yet, the department didn't gain staffing to support the increased w
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