Consider this scenario: You are a trainer logging on to your computer, ready to take on the day. You're eager to teach new employees everything they need to know about their roles. You have prepared the virtual classroom, a virtual icebreaker is ready to deploy, and you have the most impressive set of slides. You begin the session with a high level of enthusiasm and gusto. However, you look at the screen, and a sea of blank stares and black screens are staring back at you.